Shipping Policy

Thank you for choosing OhGiftly.com! We are dedicated to delivering your gifts quickly and safely. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days.

  • Orders are not shipped or delivered on weekends or public holidays.
  • If we are experiencing a high volume of orders (such as during the holiday season), shipments may be delayed by a few days. Please allow additional days in transit for delivery.
  • If there is a significant delay in the shipment of your order, we will contact you via email.

2. Delivery Estimates

We offer various shipping methods to suit your needs:

Shipping MethodEstimated Delivery Time
Standard Shipping7–15 Business Days
Expedited Shipping3–9 Business Days

Note: While we provide estimated delivery timeframes based on our historical data and carrier averages, these are estimates only and are not guaranteed.

No Strict Guarantee: OhGiftly.com cannot strictly guarantee that your order will arrive within the estimated window. We are not liable for delays caused by the destination country’s customs department or local courier services.

Customs & Local Regulations: Once a package leaves our facility, it may be subject to customs clearance procedures in your country. These procedures, along with local postal service policies, vary by region and can cause delays beyond our original estimates.

External Factors: Factors such as extreme weather, global logistics disruptions, or peak holiday seasons can also impact delivery speed.

If your package has not arrived within 30 days of shipment, please contact us so we can open an investigation with the carrier.

3. Shipment to P.O. Boxes or APO/FPO Addresses

OhGiftly.com ships to addresses within the U.S., U.S. Territories, and Europe. However, we generally cannot deliver to P.O. boxes or military addresses via expedited services. Please provide a physical residential or business address for the best service.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. You can track your package directly through our “Track My Order” page or the carrier’s website.

5. Customs, Duties, and Taxes

OhGiftly.com is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • For our European customers, please note that VAT may be collected at checkout or upon entry depending on the current local regulations.

6. Damages and Issues

If you receive your order damaged, please contact us immediately at ohgiftly@foxmail.com.

  • Please save all packaging materials and damaged goods before filing a claim.
  • Include your order number and clear photos of the damage to help us resolve the issue quickly.